Customer loyalty tools

When we know that attracting a new customer costs 5 times more than a retaining a loyal customer, the figures soon add up! You have everything to gain: average spend, reputation, customer loyalty, …. The success of your restaurant depends on it!

There are many ways, but between customising the experience, implementing a reward and loyalty card system, offering a signature dish or even simply extending a personal welcome, all options are on the table! Using social media can also be a fantastic way of creating and federating a community around your restaurant, while making your customers real ambassadors of your business.

In the restaurant industry, without going into precise figures for loyalty rates which vary considerably from one type of restaurant to another, we know that a 5% increase in the customer loyalty rate enables profits to be improved by more than 25%. A satisfied customer is therefore literally worth its weight in gold, and it’s in your interest to equip your restaurant with loyalty tools like those developed by Zenchef.