Introducing:
Your ZenchefOS Migration

Get ready for the most powerful dining out tech platform: ZenchefOS. Scroll down to read through all the benefits coming your way and our most valuable new features.

What ZenchefOS brings to the table

More than reservations, a platform that turns every visit into a memory.
The best of 4 platforms in 1
All the best restaurant tools, now in one platform. Streamline operations, boost visibility, and create unforgettable guest experiences.
Zero commissions. Forever.
Keep 100% of what you earn. While others take a bite out of your profits, we believe your success should stay yours.
Your data, safely migrated
As you upgrade, we’ll migrate your existing settings, reservations, and guest information into ZenchefOS, ensuring nothing important gets left behind.
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The steps

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Switch systems without interrupting your service

You are here
Your upgrade to ZenchefOS will not start immediately; the timing varies per restaurant.
We will contact you 30 days before your upgrade period begins.
Your upgrade period starts.
Meet your ZenchefOS expert
Set up your back office based on your specific needs during the onboarding meeting.
Complete your upgrade
Seven days after your onboarding meeting, all data will be transferred to ZenchefOS.
You are live with ZenchefOS!
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ZenchefOS

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What’s new?

Improved and expert support

7 days a week, from 09:00 to 21:00 support. Our team of hospitality experts speaks your language and understands the daily challenges of your restaurant.

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Simplify your reviews

Collect your reviews effortlessly. Choose whether you want to receive internal feedback only, or share public reviews directly on Google and Tripadvisor.

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Multiple reservation views

Choose the view that fits your workflow: seating plan, timeline view, or reservation list. Manage tables flexibly and keep your seating fully optimized.

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Predictive no-show prevention system

Protect your revenue before you lose it. Our Zenradar (AI) system identifies high-risk reservations so you can act proactively before sitting with empty tables.

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Updated operational dashboard

Finally understand what actually fills your tables. Our intuitive dashboard reveals which promotions perform best, which guests return most frequently, and what's driving your reputation, all at a glance, without needing a data analyst on staff.

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Manage reservations everywhere with ZenchefOS app

Arrange seatings, check-in reservations and view guest details from your preferred device with the ZenchefOS app, available for both Android and iOS.

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Discover ZenchefOS

Simplify restaurant management with powerful tools

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ZenchefOS

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More on the feature menu

Zero commissions, forever

Keep 100% of what you earn. Unlike platforms that take a bite out of your profits, we believe your success should be entirely yours.

Comprehensive marketing suite

Fill your restaurant without a marketing agency. From targeted email campaigns to social media integration, all the tools to attract new guests and bring existing ones back.

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Email & SMS templates that actually convert

Stop guessing what will bring guests back. Our ready-to-use templates make communication effortless, while smart segmentation ensures you're sending the right message to the right diner at the perfect moment—whether it's a special event, holiday menu, or loyalty reward.

Complete ownership of your guest data

Build direct guest relationships without intermediaries. Your guests are truly yours – use their preferences and history to create personalized experiences that keep them coming back.

Advanced guest segmentation

Know your guests better than they know themselves. Segment your guests based on visit frequency, preferences, or spending patterns for targeted communication that truly resonates.

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Direct reservations from Google & Instagram

Let guests book where they already are. Capture reservations directly from Google Search, Maps, and Instagram without guests needing to download another app. You control where your reservations come from.

Intelligent waitlist & walk-in management

Maximize every seat, every service. Our smart system manages both planned reservations and spontaneous guests, ensuring you never leave a table unnecessarily empty.

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Protect changes to your restaurant settings with a manager code

Allow only authorized staff to close shifts, refund deposits, or make changes to other settings with a manager code, protecting against accidental modifications and ensuring only those with the code can implement changes.

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Showcase your experiences online to attract guests

Showcase dining specials and events online, allowing guests to choose their experience per person in a single reservation. They can specify adults, children, and menu choices like a 3-course meal, a vegetarian option, and more at checkout.

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Our customer stories

Ciccio

Less stress and better service: the tools behind Brussels' Italian trio
View client story
Read

O’Pazzo

How a Rotterdam icon optimizes table turnover with Zenchef
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Read

Gastrobar Bij Vrienden

How Gastrobar Bij Vrienden Enhanced Their Operations with ZenchefOS
View client story
Read

Frequently asked questions

Will all my data and settings be upgraded to ZenchefOS?

Throughout your upgrade process, we’ll migrate your existing restaurant settings (within reason), reservations and guest data to ZenchefOS, so you can keep all your relationships and important insights.

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Are there additional costs to upgrade to ZenchefOS?

No. We won’t charge any additional costs to upgrade to ZenchefOS. We will match your current subscription to your Zenchef subscription, so you keep the same value without extra fees.

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Where can I find training materials for ZenchefOS?

Whether you’re just getting started or want to dive deeper, our 5-part video guide walks you through the key features of ZenchefOS, from navigating the interface to managing reservations and handling no-shows. Watch the videos to get the most out of your system and improve your daily operations.

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How do I manage my table plan in ZenchefOS?

ZenchefOS gives you full control over your restaurant’s table layout. You can create zones, add or adjust tables, block specific tables for services, and customize the seating view, all to match your floor plan and service flow.

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How do I set up and manage Experiences in ZenchefOS?

Experiences let you showcase special offers like menus, seasonal events, or packages directly in your online booking module. You can customize availability by day, time, number of guests, and more. Easily create, edit, or reorder experiences to match your restaurant’s concept, all from the ZenchefOS back office.

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How do I activate Zenchef Payment as a payment provider?

To accept online payments for features like prepayment or gift vouchers, you need to activate Zenchef Payment in your account settings. Complete your company details, add decision makers and payout information, and upload the required documents. Once your account is verified, your payment features are ready to use.

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Will the Zenchef app also be available for Android?

Yes, the app is available for iOS and Android.

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Will there be other POS integrations, next to Lightspeed K-series?

Yes, there are other POS integrations available.

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How are guest reviews managed in ZenchefOS?

ZenchefOS helps you collect verified guest reviews automatically after each reservation. You can manage all your feedback in one place, respond to guests, choose which reviews to publish, and even display them on your website to build trust with future diners.

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How do gift vouchers work in ZenchefOS?

With ZenchefOS, you can create and sell gift vouchers directly from your back office. Offer fixed amounts, flexible value ranges, or experience-based vouchers, all visible through your booking widget. Guests purchase and personalize their voucher online, while your team manages redemptions and validity in the back office. A seamless way to boost revenue and enhance guest experience.

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How do I manage service exceptions in ZenchefOS?

Service exceptions let you temporarily open, close, or adjust your reservation services without changing your regular schedule. Use them to add a one-time event, replace a service with a special offer, or update settings like prepayment or time slots, all from the back office.

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How do I create and manage email campaigns with ZenchefOS?

With the Zenchef Marketing Suite you can create personalized email campaigns to engage your guests. Use AI-generated content, responsive templates, audience segmentation and booking buttons to drive results. Track opens, clicks and reservations directly from your dashboard.

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How do I activate the Book button on Facebook and Instagram with ZenchefOS?

Connect your Zenchef account to your Facebook and Instagram pages to activate the Book button and let guests reserve directly from your social media. Make sure you have the right admin access and follow the step-by-step flow in your Zenchef settings. A quick setup with big visibility.

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