Château St. Gerlach Success Story: Hospitality Elevated with Zenchef

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Nestled in the heart of Limburg and surrounded by orchards and vineyards, Château St. Gerlach embodies the Dutch art of hospitality.

Part of the prestigious Oostwegel Collection, alongside Château Neercanne and the Kruisherenhotel Maastricht, the estate tells a story of heritage, craftsmanship, and heartfelt service.

Every property in the Oostwegel Collection is a place where authenticity meets modernity, and where hospitality becomes an art form.

At St. Gerlach, that story comes to life most vividly in the warmth of its team, the rhythm of its gardens, and the care behind every guest experience.

Rooted in authenticity, inspired by nature

“Hospitality is about telling stories. At St. Gerlach, everything we do, from the gardens to the plate, reflects authenticity, modernity, and craftsmanship.”

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The vegetable gardens, fruit orchards, and 12,000 vines that supply the restaurant with fresh, local ingredients lie on the edge of the estate.

Each morning, chefs and volunteers pick the day’s harvest, ensuring that every dish celebrates the flavors of the land.

Here, relaxation and gastronomy intertwine in spaces designed with intention. It is a world where craftsmanship meets care, and where every moment, from garden to table, is considered and meaningful.

A reservation experience worthy of the house

“Before we used Zenchef, I think I spent twice as much time on the process, with a lot more steps.”

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When St. Gerlach decided to modernize its reservation system, it was not out of convenience but out of principle.

The team wanted a guest journey that reflected the same clarity and refinement found in their service.

After hearing glowing recommendations from fellow restaurateurs, including one manager who had already worked with Zenchef, they decided to make the switch.

The group feature and experience tool became instant essentials. They allow the Oostwegel Collection to oversee all three properties from one central system while preserving each restaurant’s unique identity.

For staff, it means a seamless overview of reservations across venues. For guests, it means a smoother, more personalized booking experience.

Jules Saarloos

St. Gerlach

“Everything becomes much clearer with Zenchef”

Turning complexe into clear

“Our previous system was old-fashioned and confusing. Zenchef Experiences features made everything more intuitive and enjoyable, the reservation process is now seamless.”

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Zenchef’s tools did more than simplify the reservation process; they helped redefine it.

With Zenchef, the team can easily separate daily operations from special experiences, ensuring that every service runs with the same precision that defines their hospitality.

The experience feature allows them to manage unique offers, from gourmet dinners in the restaurant to seasonal tastings in the gardens, all while keeping the system clear and intuitive.

For the team, it means less time navigating software. For guests, it means a first impression that reflects the excellence of the house.

Securing tables, freeing minds

No-shows used to be a quiet frustration. Today, they are almost a thing of the past.

With Zenchef’s no-show radar, the staff can instantly see when a guest has missed a previous booking, giving them the opportunity to reach out and confirm attendance.

The addition of the deposit feature transformed operations even further.

“Using the deposit results in far fewer no-shows than before.”

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At Zenchef, we have found that using payment features such as deposits or prepayments, just as St. Gerlach does, reduces no-shows by about 40%.

For the team, it means tables are secure, stress is lower, and revenue is more predictable.

Reviews that tell their story

For the team at St. Gerlach, hospitality does not end when guests leave. It continues through the memories they share.

With Zenchef’s marketing suite, the restaurant automatically sends personalized follow-up emails after each visit, inviting guests to share their feedback.

Zenchef then redirects these reviews seamlessly to Google and Tripadvisor, amplifying their visibility online without adding extra work for the team.

“To other restaurateurs who are in doubt about changing and using Zenchef: Go, it’s 100% just a really nice system to work with.”

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Today, Château St. Gerlach collects more reviews than ever, all genuine and all connected to real experiences.

The result is a stronger reputation, deeper trust, and a community of guests who feel part of the story.

Looking ahead

At Château St. Gerlach, the story continues, rooted in authenticity, shaped by innovation, and powered by Zenchef.

Here, it is about much more than a reservation system. It is about creating experiences where technology quietly serves what matters most: the art of hospitality.

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