Gastrobar Bij Vrienden in Helmond is all about making guests feel at home, with the goal of ensuring that "You come in here as a guest and leave as a friend." The owners, Jolande and Jeroen, bring a unique touch to their restaurant, with Jolande managing the front of house and Jeroen creating culinary delights in the kitchen. Their frequently changing menu and dedicated cheese library, where guests can select their preferred cheeses and wines, make every visit a special experience.
From reservations in a notebook to online reservations Before discovering an online solution, Gastrobar Bij Vrienden relied on pen and paper for reservations, receiving reservations by phone and manually noting down all details in a notebook. This method quickly became unmanageable, with messy and disorganized guest information causing significant operational challenges, they decided to start working with Resengo.
Onboarding and support during their ZenchefOS upgrade Upon receiving an invitation to upgrade to Zenchef’s restaurant platform, called ZenchefOS, Jolande and Jeroen decided to make the switch immediately. They were impressed by the quick response and support they received during the onboarding process. Despite the challenges of change, the transition was smooth, and their questions were promptly addressed. The migration of reservations from their previous system, Resengo, to ZenchefOS was seamless, and the guidance and support made the entire process stress-free. “The onboarding team at Zenchef did an amazing job during the onboarding process, all our reservations and details were perfectly migrated. We’re aslo really satisfied with the support of ZenchefOS, even for small questions we can easily hit the chatbot in ZenchefOS and get a quick response.”
Minimizing no-shows by asking for a reconfirmation One of the challenges Gastrobar Bij Vrienden faced was managing no-shows. ZenchefOS provides a solution with its reconfirmation option, allowing them to minimize no-shows by asking guests to reconfirm their reservations via email. This feature has proven to be effective, reducing their number of no-shows.
Benefits of ZenchefOS ZenchefOS has brought numerous benefits to Gastrobar Bij Vrienden. The waitlist feature ensures that last-minute cancellations are quickly filled, keeping the restaurant fully booked.“The waitlist is extremely helpful for us to fill last-minute empty tables when we receive a late cancellation, it also gives guests the possibility to secure a spot for their preferred date, it’s a huge benefit for us but also for the guest experience”.
ZenchefOS’s dashboard provides valuable and actionable data, which they often check to better understand their guests and operations, such as returning guests. Additionally, the marketing tools for guest engagement, such as email and SMS campaigns, have opened new opportunities for them to start exploring soon to engage more with their guests.
