"When transitioning to a new platform like Zenchef, it's akin to upgrading to a new car. We don't dwell on what the previous system did better; instead, we focus on the benefits of the new platform. Every system has its advantages and disadvantages, prompting us to make the switch for improved functionality." Johan Creytens A Charming Escape Meets Modern Efficiency In the heart of Bruges lies Hotel Heritage Johan and Isabelle for three decades. Fifteen years after the opening, they ventured into the culinary world by establishing a restaurant named Le Mystique .
This project eventually led them to join the prestigious Relais & Châteaux "The red line through Relais & Châteaux is gastronomy, so we decided to open up a restaurant to be part of it." partnering with a prestigious hotel chain not only offers invaluable resources to bolster the hotel but also elevates its brand reputation , reflecting the team's unwavering commitment to excellence .
Challenges of a Thriving Business At Le Mystique, the journey to success is often intertwined with the challenge of ensuring a vibrant and reliable staff . Johan candidly acknowledges, "Illness or absences disrupt our rhythm, requiring quick staff coverage from within the hotel to maintain service standards."
Moreover, in today's dynamic hospitality landscape, seamless digital workflows are indispensable. "Our pursuit of integrated digital solutions is crucial" Johan emphasizes. "Manual processes not only breed errors but also hinder efficiency. In a world where convenience is king, guests increasingly demand the ease of online booking experiences."
Embracing Innovation with ZenchefOS Le Mystique recognized the need for a powerful platform to streamline operations and enhance guest experiences "As former Resengo customers, we were excited about Zenchef's capabilities, since Resengo is now part of the platform. We actively requested to be among the first to adopt Zenchef."
Le Mystique also believes in the power of technology as a facilitator. As Johan mentions: “Nowadays, guests expect to be able to book a table online, even at odd hours. We embraced digital solutions early on – back in 1993, and were one of the first in the region to use a computer for hotel reservations.”
Johan finally illustrates his desire and ability to adapt to change : "We're forward-thinking at Le Mystique. Upgrading to Zenchef was like trading a car for a new one. Every system has its limitations, and once you make the switch, you focus on getting the most out of the new platform."
A Smooth Transition and Ongoing Improvement The restaurant team benefited from a dedicated support team during the Zenchef upgrading process, resulting in a highly positive experience . Johan highlights, "The support from Jean our account manager, has been terrific. We've also seen continuous improvements through Zenchef's updates in the past two months."
Being among the early adopters also allows Le Mystique to collaborate closely with ZenchefOS, exchanging precious recommendations . Johan underscores, "While upgrading to a new platform may present challenges, our decision to upgrade to Zenchef stems from our confidence that it will enhance our overall experience. What’s more, we continually give feedback to Jean, who responds promptly."
