A guest database that unlocks new possibilities Zenchef quickly became more than a booking tool – it turned into a strategic asset. Since 2022, over 35,000 guests have been registered in the database, with detailed histories of their preferences and habits.
This collective memory ensures consistency across both La Table and Le Bistrot, offering guests a coherent experience no matter where guests choose to dine. For the staff, it’s a powerful lever for building loyalty and long-lasting relationships.
“Thanks to Zenchef, we now have a database of around 35,000 clients with their preferences saved. It creates real traceability and smoothness across reservations – and for the guest, it’s great to experience that consistency.” Fewer no-shows, more peace of mind Like many restaurants, no-shows used to be a challenge. Zenchef helped Château Mentone drastically reduce them by introducing card imprints for larger bookings and automated reminders.
The results : fewer last-minute cancellations, better flow management for both restaurants and optimized table rotation at the Bistrot – even during peak summer season.
“We systematically require card imprints for reservations above a certain number of guests, directly via Zenchef.” Driving visibility and reputation Zenchef also plays a key role in strengthening the two restaurants online reputation . After each experience, guests automatically receive an email inviting them to share their feedback. Reviews are then published on Google and TripAdvisor, fueling visibility and trust.
With a 4.8/5 rating at La Table and 4.7/5 at Le Bistrot, Château Mentone has built a reputation for excellence that draws in new guests and fuels a virtuous cycle: more reviews, more visibility, more bookings, more growth.
“With Zenchef, review requests go out automatically, and the feedback is redistributed across Google and TripAdvisor.” Tangible results: performance and efficiency The combination of Chef Sanjou’s expertise with the Zenchef–Lightspeed ecosystem has delivered remarkable results. At Le Bistrot de Mentone, revenue has tripled in under two years. Nearly 40% of bookings now come online – through the website, Google, and social media – all seamlessly managed with Zenchef.
Before Zenchef, reservations were taken by phone, logged in paper agendas, or tracked in Excel – an outdated system that couldn’t keep up with growing demand or the excellence Château Mentone is known for. The switch to Zenchef, and later Lightspeed, gave the teams back valuable time to focus on what matters most: delivering an exceptional guest experience .
Preserving soul, boosting growth Château Mentone is proof that tradition and technology don’t have to compete – they can complement each other. With Zenchef and Lightspeed, the estate protects its heritage while embracing innovation, ensuring that both staff and guests thrive.
An equilibrium where the past enriches the future, and dining becomes even more meaningful.
