Zenchef success story: Le Moulin de Léré

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Star chef, Fréderic Molina, and his wife, Irène Gordejuela, provide a unique dining experience in the heart of the French mountains in Haute-Savoie. Today, they trust ZenchefOS to enhance this experience. Let's delve into this interview.

A Characterful Mill and Cuisine in Harmony with its Terroir

My name is Irène, and I am originally from Spain. In 2014, my husband, Frédéric Molina, and I undertook the transformation of an old 17th-century mill. After a complete renovation into a hotel-restaurant, it can accommodate 20 to 25 guests in our 5 rooms. In 2019, our fine dining restaurant was awarded a Michelin star, and a green star the following year.

Aware of future challenges and surrounding threats, we offer locavore cuisine, meaning our team sources ingredients located within 30 km of our restaurant. While our dishes are omnivorous, they draw significant inspiration from the plant world. Local and international guests share this sensitivity to ecology and are looking for this type of establishment.

A seamless reservation experience

We have long relied on the traditional paper reservation book. However, even before the COVID pandemic affected our sector, we migrated to Guest Online, opening new perspectives for our establishment. Throughout our experience, we heard about ZenchefOS through our fellow restaurateur friends. It seemed that the software was evolving at a faster pace, with features constantly expanding and improving.

Several factors ultimately guided our choice in favor of ZenchefOS. Firstly, there's the ease of reading information on the reservation module. With a glance, our guests know where to communicate their allergies and how to enter their gift vouchers. Another crucial aspect was their ability to indicate the presence of children. This way, we can prepare a more suitable menu for them and ensure optimal hospitality. We were finally won over by the call assist, which greatly simplified our phone reservation process.

Irène Gordejuela

Le Moulin de Léré

"Zenchef is easy, time-saving and comfortable. The software opens up a world of possibilities."

A customized guest communication over the phone

Thanks to ZenchefOS and the call assist, our phone calls are linked to our reservation software. The principle is that when a new guest calls us, his number appears on our software on our tablet or mobile. Taking their reservation is much easier than noting everything by hand; we save several seconds or even a few minutes for each phone reservation.

Then, if a guest who has already dined with us calls again, all their information, such as their first name, last name, and preferences, will instantly appear on the software. The teams can adapt their responses and provide a better phone welcome. Calling them by their name enhances the guest experience.

A unique dining experience

We have designed a unique dining experience with ZenchefOS. Our “Lake & mountain immersion”, priced at €485 for 2 people, includes a glass of champagne, cheeses from the Alps, a winepairing, mineral water, and a hot drink.

Suggesting this experience during the reservation allows our guests to choose their menu before arriving at the restaurant and knowing the exact price. They just have to come on the scheduled day and enjoy themselves.

For us, this also offers many advantages. Our team can focus on providing a lovely welcome and service. They also save time, as there is no need for order-taking. The kitchen, in turn, prepares and sends out dishes with increased efficiency.

Secured tables and revenue

We didn't necessarily have many no-shows before ZenchefOS, but even just one table not showing up was sufficient for significant financial losses. Requesting a credit card guarantee at the time of reservation proved necessary.

We understand that there may be cancellations if guests notify us even at the last minute, and in such cases, we agree not to charge them for the cost of a menu. However, what is challenging to understand is when guests do not show up without contacting us. It's not just a matter of an unhonored reservation but also a significant financial impact on our establishment, especially when as I said before, they have ordered a dining experience. If a table of 4 ordered two tasting menus, we lose 970 (euro) and have food waste. Since we have held credit card guarantees, we haven’t charged any of our guests, and they all showed up or politely canceled their reservations.

A cozy, rustic table for two is set with wine glasses, candles, and simple decor against a stone wall.

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About Le Moulin de Léré

⏳ Years using Zenchef: 1 years

📍 Location: Vailly, Haute-Savoie - France

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What products do they use?

Experiences
Bank Imprint
Call assist
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